Wear elite. Train hard.
TORÉA
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Refund & Return Policy

Welcome to Toréa. We value your trust and strive to deliver high-quality fashion pieces that meet our brand standards. If for any reason you are not completely satisfied with your purchase, our return policy allows you to request a return under the conditions outlined below.

1. Return Window

Customers may request a return within 24 hours of receiving their order. Any request made after the 24-hour period may not be eligible for a return or refund.

2. Condition of Returned Items

To qualify for a return, items must meet the following conditions:

  • The product must be returned in the same condition it was delivered.
  • Items must not be worn, washed, altered, or damaged by the customer.
  • The product should be returned with all original packaging and tags if applicable.
  • Toréa reserves the right to decline returns that do not meet these conditions.

3. Faulty or Defective Products

If the item you received has a manufacturing defect or quality issue caused by the brand, you are eligible for a return or replacement. Examples include:

  • Stitching defects
  • Fabric damage present at delivery
  • Incorrect item sent

In such cases, customers should contact our support team within the 24-hour return window with clear photos of the issue.

4. Return Approval Process

To initiate a return:

  • Contact our customer support team within 24 hours of delivery.
  • Provide your order number and a brief description of the issue.
  • If the return request is approved, you will receive instructions on how to return the item.

Items returned without prior approval may not be accepted.

5. Refunds

Once the returned item is received and inspected:

  • If the return meets our policy conditions, a refund or replacement will be processed.
  • Refunds will be issued using the original payment method used during checkout.
  • Processing times may vary depending on your payment provider.

6. Non-Returnable Situations

Returns may not be accepted if:

  • The request is made after the 24-hour return window.
  • The item shows signs of wear, washing, or damage caused by the customer.
  • The item is not returned in the same condition it was delivered.

7. Contact Us

For all return and refund inquiries, please contact our support team with your order details. We aim to respond as quickly as possible to assist you.